AVG leads industry customer care by offering free phone support worldwide

Posted: July 26, 2012 in Internet, Network Security

AVG Technologies (NYSE: AVG), provider of Internet and mobile security to 114 million users, today announced its commitment to offering free 24/7 phone, 365 days per year support to AVG AntiVirus Free users globally. The free support service, which offers over the phone diagnosis of system issues by AVG experts who identify the necessary fix, is available in English via toll free local phone numbers in the United States, Canada and the United Kingdom, and via international access numbers for other markets.

AVG AntiVirus Free is one of the world’s most popular free antivirus software as it was the Most Downloaded Product 2011 [http://download.cnet.com/8301-2007_4-57345281-12/announcing-the-top-11-downloads-of-2011.. ] on CNET’s Download.com website. It was also awarded Editors’ Choice by PC Mag [http://www.pcmag.com/article2/0,2817,2391931,00.asp ] and selected as the ‘top pick’ in PC World’s [https://www.pcworld.com/article/254121/free_antivirus_you_can_trust.html ] round up of free anti-virus solutions.

To sustain this high level of customer satisfaction, AVG engages directly with its global community of 114 million users to gather real-time feedback. In March 2012, AVG added an active “Do Not Track [http://mediacenter.avg.com/en/news/avg-introduces-do-not-track.html ]” feature to its free antivirussoftware and became the first antivirus provider to put the control of online privacy directly in the consumer’s hands. AVG is committed to overachieving on industry standard support performance metrics to deliver the highest level of support for users.

Tony Anscombe, Senior Security Evangelist at AVG, said: “Access to AVG expert support staff is a key differentiator for AVG free products. The free service is available 365 days a year and supports our free customers by ensuring the AVG software is configured to deliver maximum peace of mind and safety online.”

AVG’s free phone support service focuses on assistance with installing AVG’s products and advice on configuring the user’s computer as appropriate to optimize their experience and product benefits. Additional, AVG TechBuddy premium remote support services are available for all digital home devices, per-incident or through a subscription.

An AVG customer commented: “The service person who dealt with my issue was both polite and helpful in talking me through the process of activating my account which I had difficulty with. I told him that I was a silver surfer with limited computer knowledge, and he took me through the process at my speed with patience, and understanding.”

About AVG Technologies

AVG’s mission is to simplify, optimize and secure the Internet experience, providing peace of mind to a connected world. AVG’s powerful yet easy-to-use software and online services put users in control of their Internet experience. By choosing AVG’s software and services, users become part of a trusted global community that benefits from inherent network effects, mutual protection and support. AVG has grown its user base to 114 million active users as of March 31, 2012 and offers a product portfolio that targets the consumer and small business markets and includes Internet security, PC performance optimization, online backup, mobile security, identity protection and family safety software.

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