Posts Tagged ‘AVG’

AVG Technologies (NYSE: AVG), provider of Internet and mobile security to 114 million users, today announced its commitment to offering free 24/7 phone, 365 days per year support to AVG AntiVirus Free users globally. The free support service, which offers over the phone diagnosis of system issues by AVG experts who identify the necessary fix, is available in English via toll free local phone numbers in the United States, Canada and the United Kingdom, and via international access numbers for other markets.

AVG AntiVirus Free is one of the world’s most popular free antivirus software as it was the Most Downloaded Product 2011 [http://download.cnet.com/8301-2007_4-57345281-12/announcing-the-top-11-downloads-of-2011.. ] on CNET’s Download.com website. It was also awarded Editors’ Choice by PC Mag [http://www.pcmag.com/article2/0,2817,2391931,00.asp ] and selected as the ‘top pick’ in PC World’s [https://www.pcworld.com/article/254121/free_antivirus_you_can_trust.html ] round up of free anti-virus solutions.

To sustain this high level of customer satisfaction, AVG engages directly with its global community of 114 million users to gather real-time feedback. In March 2012, AVG added an active “Do Not Track [http://mediacenter.avg.com/en/news/avg-introduces-do-not-track.html ]” feature to its free antivirussoftware and became the first antivirus provider to put the control of online privacy directly in the consumer’s hands. AVG is committed to overachieving on industry standard support performance metrics to deliver the highest level of support for users.

Tony Anscombe, Senior Security Evangelist at AVG, said: “Access to AVG expert support staff is a key differentiator for AVG free products. The free service is available 365 days a year and supports our free customers by ensuring the AVG software is configured to deliver maximum peace of mind and safety online.”

AVG’s free phone support service focuses on assistance with installing AVG’s products and advice on configuring the user’s computer as appropriate to optimize their experience and product benefits. Additional, AVG TechBuddy premium remote support services are available for all digital home devices, per-incident or through a subscription.

An AVG customer commented: “The service person who dealt with my issue was both polite and helpful in talking me through the process of activating my account which I had difficulty with. I told him that I was a silver surfer with limited computer knowledge, and he took me through the process at my speed with patience, and understanding.”

About AVG Technologies

AVG’s mission is to simplify, optimize and secure the Internet experience, providing peace of mind to a connected world. AVG’s powerful yet easy-to-use software and online services put users in control of their Internet experience. By choosing AVG’s software and services, users become part of a trusted global community that benefits from inherent network effects, mutual protection and support. AVG has grown its user base to 114 million active users as of March 31, 2012 and offers a product portfolio that targets the consumer and small business markets and includes Internet security, PC performance optimization, online backup, mobile security, identity protection and family safety software.

AMSTERDAM & SAN FRANCISCO, Jul 23, 2012 (BUSINESS WIRE) — AVG Technologies AVG -4.69% , provider of Internet and mobile security to 114 million users, today announced its commitment to offering free 24/7 phone, 365 days per year support to AVG AntiVirus Free users globally. The free support service, which offers over the phone diagnosis of system issues by AVG experts who identify the necessary fix, is available in English via toll free local phone numbers in the United States, Canada and the United Kingdom, and via international access numbers for other markets.

AVG AntiVirus Free is one of the world’s most popular free antivirus software as it was the Most Downloaded Product 2011 on CNET’s Download.com website. It was also awarded Editors’ Choice by PC Mag and selected as the ‘top pick’ in PC World’s round up of free anti-virus solutions.

To sustain this high level of customer satisfaction, AVG engages directly with its global community of 114 million users to gather real-time feedback. In March 2012, AVG added an active “Do Not Track” feature to its free antivirus software and became the first antivirus provider to put the control of online privacy directly in the consumer’s hands. AVG is committed to overachieving on industry standard support performance metrics to deliver the highest level of support for users.

Tony Anscombe, Senior Security Evangelist at AVG, said: “Access to AVG expert support staff is a key differentiator for AVG free products. The free service is available 365 days a year and supports our free customers by ensuring the AVG software is configured to deliver maximum peace of mind and safety online.”

AVG’s free phone support service focuses on assistance with installing AVG’s products and advice on configuring the user’s computer as appropriate to optimize their experience and product benefits. Additional, AVG TechBuddy premium remote support services are available for all digital home devices, per-incident or through a subscription.

An AVG customer commented: “The service person who dealt with my issue was both polite and helpful in talking me through the process of activating my account which I had difficulty with. I told him that I was a silver surfer with limited computer knowledge, and he took me through the process at my speed with patience, and understanding.”

About AVG Technologies

AVG’s mission is to simplify, optimize and secure the Internet experience, providing peace of mind to a connected world. AVG’s powerful yet easy-to-use software and online services put users in control of their Internet experience. By choosing AVG’s software and services, users become part of a trusted global community that benefits from inherent network effects, mutual protection and support. AVG has grown its user base to 114 million active users as of March 31, 2012 and offers a product portfolio that targets the consumer and small business markets and includes Internet security, PC performance optimization, online backup, mobile security, identity protection and family safety software.

AVG has added an active Do Not Track feature to AVG Internet Security 2012, AVG Anti-Virus 2012, and AVG Anti-Virus Free. Rather than relying on the voluntary and passive Do Not Track introduced by the World Wide Web Consortium, AVG’s active Do Not Track mechanism informs users of attempts to track their use of web sites and allows them to block such attempts.
THe new feature is enabled by default.

Michael McKinnon, security advisor at AVG (AU/NZ), said: “This new feature is all about putting control of online privacy in the consumer’s hands. AVG helps provide Internet users with peace of mind – and today, making users aware of issues with online privacy is a logical extension of its community-centric platform.

“We believe all Internet users are entitled to know how their online data is collected and used – and they should have possible solutions available. AVG Technologies continues to work on innovative technologies focused at supporting Internet users to protect and stay in control of their own online privacy,” he added.

The service pack also delivers Wi-Fi Guard, which generates a pop-up alert when the computer attempts to connect to a never-before-used public WiFi access point. This is to help guard against rogue access points set up in locations where genuine Wi-Fi services are offered (eg cafes and hotels), with the aim of eavesdropping on traffic.

AVG Technologies, a leading provider of Internet and mobile security, recently announced the publication of the results of management usability testing of IT endpoint security software products for small businesses*. In tests, AVG’s Internet Security Business Edition 2012 was rated Best-in-Class Usability against competing security software suites tested for performing a number of software management tasks.

The comparative evaluation, which tested similar products from ten of the leading security brands, was commissioned by AVG and conducted by The Tolly Group, one of the world’s leading independent product testing labs. The evaluation underlines the credentials of AVG’s latest endpoint protection for managing small business networks – for which ease-of-use is of paramount importance.

Compared to competing software tested overall, AVG Business Internet Edition 2012 presents a number of SMB benefits and advantages. Among those highlighted by The Tolly Group are: the ease with which users can locate and deploy protection to a new endpoint; the simplicity of creating a new policy (for example to identify a new potentially unwanted program and allow an exception for a single endpoint); the straightforward execution of remote cleaning of an infected machine; and the effortless ability to configure updates to include application, engine and patches.

The Tolly Group recommends that users seek a security software solution that provides robust protection in an easy-to-install and easy-to-use package. This allows users to save time using the software while faster deployment can reduce risk of viruses spreading across the business network… says the report.

“The security needs of small and medium businesses (SMBs) are no different from those of major enterprise,” said Yuval Ben-Itzhak, chief technology officer for AVG. “Just because SMBs don’t have the same IT resources available to manage installation and policy updates should not mean they have to settle for second best.”

“Our testing showed that AVG’s solution can save users valuable management time and is one of the easiest to use for such common tasks as running scans and installing software across a small business network,” said Kevin Tolly, founder of The Tolly Group.

AVG Internet Security Business Edition 2012 is designed to help SMBs deal with an evolving threat landscape. Features include innovative combination of improved speed, protection, cost and time savings; smart scanning for fewer interruptions and smaller footprint; antivirus protection and Internet security across multiple touch-points (from e-mail and the web to emerging threats like information theft, social engineering and use of social media for business) and easy-to-use centralised management.

The ease of management and usability evaluation from The Tolly Group complements a 2011 review by SC Magazine that gave the solution five stars for value-for-money.

You can read the detailed report from The Tolly Group here: http://tolly.com/DocDetail.aspx?DocNumber=212102

*Tests performed in November 2011, findings compiled by Tolly Group in February 2012.

About AVG Technologies
AVG’s mission is to simplify, optimize and secure the Internet experience, providing peace of mind to a connected world. AVG’s powerful yet easy-to-use software and online services put users in control of their Internet experience. By choosing AVG’s software and services, users become part of a trusted global community that benefits from inherent network effects, mutual protection and support. AVG has grown its user base to approximately 108 million active users as of December 31, 2011 and offers a product portfolio that targets the consumer and small business markets and includes Internet security, PC performance optimization, online backup, mobile security, identity protection and family safety software.

SOURCE: AVG Technologies